Build Institutions Capable of Delivering the Mandate

• Legal and policy mandate review coordination.
• Stakeholder and service analysis.
• Governance and decision-rights assessment.
• Organisation and role assessment.
• Process and service-delivery review.
• Financial and procurement-control assessment.
• Workforce and capability assessment.
• Systems, data and reporting review.
• Risk, integrity and resilience assessment.
• Baseline performance and bottleneck analysis.

• Mandate and accountability framework.
• Governance and committee structure.
• Organisation and role design.
• Delegation of authority.
• Service and process architecture.
• Policy and procedure framework.
• Digital and data requirements.
• Performance scorecard.
• Workforce and capability plan.
• Implementation roadmap.

• Citizen and business journey mapping.
• Service standards and response times.
• Case and request management.
• Front-office and back-office redesign.
• Digital service channels.
• Document and evidence requirements.
• Complaint and escalation management.
• Service dashboards.
• Continuous-improvement routines.

• Leadership alignment.
• Executive governance routines.
• Role clarity and job profiles.
• Competency frameworks.
• Training and coaching.
• Change champions.
• Knowledge transfer.
• Internal transformation capability.

BESONG ERP, Government iSentinel and Digital can support institutional workflows, requests, cases, documents, budgets, contracts, assets, actions and performance dashboards, subject to the institution's architecture and authority.